HESK provides a help desk, knowledge base, email-to-ticket support, two-factor authentication, and many customization options. Thousands of websites trust HESK for being simple, lightweight, and secure.
- Receive and track customer support requests (support tickets). Organize them into categories, create auto-assign rules, track who is in charge of what ticket, and ensure issues get resolved in time.
- The built-in Knowledge base can save precious time by allowing your customers to solve problems by searching for and reading articles, frequently asked questions and guides.
- There are dozens of customization options and settings, custom fields, custom statuses, canned responses, ticket templates, spam prevention, and multiple languages.
